A. Due to the size and weight of some mono and colour commercial printers, there may be a freight charge. This largely depends on location of delivery. Please email us for pricing.
A. Yes, just advise under "Special Instructions" in the Order Form.
A. Yes, please indicate this in your order form. We will email you the account details. Once the funds have been cleared the goods will be shipped.
A. Buy with confidence from NZ Consumables Ltd. Full warranties, great service and unlimited FREE support. Contact 0800 800-857
A. No, however payment is required before the goods are released. MasterCard and Visa are accepted online, payment by cheque (made out to NZ Consumables Ltd and posted to P O Box 301-245 Albany, North Harbour) or direct credit in advance and once payment has been received the goods will be despatched.
A. Unfortunately no, due to the couriers we use, they do not deliver to P O Boxes. You are welcome to contact to make a special arrangement.
A. If you would like your details stored for future ordering see "Create an Account" "This can be found under Login"
A. Yes a GST tax invoice is supplied with the products when shipped and when paid will be shown on this invoice.
A. NZ Consumables Ltd is not currently shipping outside New Zealand.
A. Yes, but your cheque must be received before goods are dispatched. Please make cheque payable to NZ Consumables Ltd and posted to P O Box 14140, Kilbirnie, Wellington.
A. We're pleased to give you FREE freight on MOST of our products. The prices you see here are exactly what you pay - no hidden freight charges, no 'handling fees'. The only exception may be on commerical laser printers and some products listed on pricespy, this will be advised on the specifications page for that particular product.
A. You will need to fill in an Account Application, contact us on 0800 800-857 or email and we will forward this to you.
A. Credit card payments are processed through the secure server on the NZ Consumable site. The secure server uses SSL encryption, that ensures that you can communicate securely with us and protects all communications and sensitive personal information. SSL security makes purchasing over the web very secure. Our credit card processing is handled by Direct Payment Solutions, one of New Zealand's leading e-commerce providers.
A. Generally 8:30am-5:30pm, Monday to Friday
A. Please contact us immediately - all feedback, positive or negative, is very important to us and we'd like to help.
A. We use several reputable Courier companies to ensure your order arrives promptly. Normally NZ Couriers.
A. We need to be contacted as soon as possible to avoid the product being sent out. If the product has already been sent there will be a freight charge for the return of the product.
A. If we know in advance we will advise the Courier Company that a signature is not required and notes on where to leave the product. Otherwise they will leave a card providing contact details so you can make arrangments for the package to be redelivered or picked up.
A. This depends on whether the item is in stock. If the item is in stock and ordered before 4pm on weekdays it will usually arrive the next business day. Otherwise it will arrive the following day. If the item is not in stock, we will advise you by email how long the item will take to deliver (at which time you may cancel the order without penalty).
A. MasterCard and Visa.
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